Terms & Conditions

Terms & Conditions

General

This is a legally binding contract between the property owner, Westley Farm and the holidaymaker. The property owner is also referred to as “we” and “us”.

The holidaymaker is the person who signs the booking form or, in the case of online booking, the person who makes the online payment. This person is responsible for ensuring all members of the holiday party accept and adhere to these terms and conditions. The holidaymaker is also referred to as “you”.

Bookings

A non-refundable booking deposit of 25% of the full rental charge is payable within 24 hours of the provisional booking being taken. The booking is taken on a provisional basis until the deposit has been paid in full and funds cleared through the banking system (where appropriate). The booking then becomes confirmed. Until the booking is confirmed, it can be cancelled at any time without prior notice. If we do not receive payment within 24 hours we will assume your plans have changed and re-advertise the accommodation.

The balance of the rental charge is payable not less than 8 weeks prior to the start of the holiday. Failure to pay the deposit or balance in full by the due dates will constitute a cancellation of the holiday by the holidaymaker. Please be sure to note the due dates of these payments as reminders are not routinely issued.

Bookings made less than 8 weeks prior to the arrival date must be paid in full at the time of booking.

Westley Farm only accepts bookings from persons over 18 years of age and reserves the right, at all times, without statement of reasons, to refuse or cancel a booking.

Cancellation by the Holidaymaker

Cancellation of the booking by the holidaymaker should be made in writing and addressed to:

info@westleyfarm.co.uk or by post to Westley Farm, Cowcombe Hill, Frampton Mansell, Gloucestershire GL6 8HP, United Kingdom

Please note that deposits are non-refundable. We strongly recommend you take out holiday cancellation insurance to cover you in the event that you need to cancel your stay with us. Cancellation by you at any time will result in your deposit being forfeited as all deposits are non-refundable. Cancellation of any holiday after it has been paid in full and at a date 8 weeks or more in advance of your check in date, will result in forfeiture of your deposit (or an amount equivalent where one was not paid as the holiday was paid in full) and the balance being returned to you. We will not be able to make any amendments to your booking or offer any form of refund within 8 weeks of your check in date under any circumstances. We strongly recommend that you take out Travel Insurance to cover all members of your party. It is your responsibility to ensure that the insurance you purchase is adequate and appropriate for your particular needs.

If your booking cannot take place due to government travel restrictions imposed to combat the Coronavirus we will offer alternative dates or a full refund.

Cancellation by the Property Owner

The property owner will endeavour to make sure the stated property is available for the dates contracted. In the unlikely event the property becomes not available and the property owner has to cancel the booking, the holidaymaker shall be entitled to a full refund. The property owner shall only be liable to return the monies received. No compensation or consequential losses shall be paid.

The property owner is not liable for refunds or expenses you incur in the event we are prevented from fulfilling your booking as a result of circumstances beyond our control. Such circumstances shall include (but not be limited to) war, terrorism, riots or civil unrest, industrial action, flooding, bad weather, natural disaster, epidemics, pandemics, health risks or such similar events (“Force Majeure”).


Miscellaneous

Whilst every care is taken to provide a true and accurate description of the property, over time, alterations are made and some things do change. The holidaymaker accepts that no refunds are available for such discrepancies.

The property owner reserves the right to enter the property, at a reasonable time, in the event of an emergency or remedial repair work being required.

The property owner is entitled to ask the holidaymaker to leave the property without any refund if, in the property owner’s opinion, the behaviour of the holidaymaker and/or his/her party is unacceptable.

The property owner reserves the right to refuse entry to anyone, who in the property owner’s opinion is not suitable or capable of taking charge of the property.

It is not permitted to carry out any business or commercial activity from the property. Any such activity will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund.

Number of Guests

The maximum number of people entitled to stay at this property is the number of guests specified on the property booking form and furthermore, only those people named on the booking form are entitled to stay. If it is found that more people than agreed are using the property, this will be considered a breach of contract and the holidaymaker and his/her party will be asked to leave immediately without any refund. Sub letting or assignation of the let is prohibited.

Pets

Pets are allowed in the property subject to the property owner’s agreement. All pets must be house trained and the number and type of pet must not exceed what was agreed at the time of booking, otherwise a breach of contract will be deemed to have taken place. Please clear up any dog mess promptly. We are a working farm. Please ensure your dog is kept on a lead at all times.

Pets must not be left unaccompanied in the property at any time and must not be allowed on the beds or furniture. The holidaymaker shall be liable for all damage caused by his/her pet or any pet belonging to the holidaymaker’s party. A charge will be made for any additional cleaning required. The property owner cannot be held responsible for any accident or injury to a pet during their stay.

Arrival and Departure Time

Every effort will be made to have the property available from 4pm on the day of arrival. Please do not arrive before 4pm without prior agreement. The property must be vacated by 10am on the day of departure. Late departure may result in an additional charge being made. Information about keys and how to collect them will be provided once full payment has been received.

Liability

The property owner takes no responsibility for the personal possessions of the holidaymaker or the holidaymaker’s party. Vehicles and possessions are left entirely at the risk of the holidaymaker.

Please be aware that you are staying on a busy farm, with animals and vehicles present. The holidaymaker is responsible for their own safety while on the farm. The owner takes no responsibility for any injury or damage caused to the holidaymaker by animals on the farm.

Children must be supervised at all times. The owner accepts no liability or responsibility for the safety of unaccompanied children while they are on the farm.

Please do not smoke inside any of the properties on the farm. Do not light candles inside any of the glamping accommodation. Tea light style candles in the holders provided are permitted.

Cleaning

We would like to think the holidaymaker and party would treat the property as they would their own home and at the end of the holiday the property is left in a clean and tidy condition. The property owner retains the right to make an additional charge for cleaning should the property not be left in a similar condition to the way it was found at the start of the holiday.

Breakages

The holidaymaker should make every effort to keep the property, fixtures and fittings and all contents in the same state of repair and condition as at the start of the holiday. Any accidental damages or breakages should be reported to the property owner (or their representative) prior to departure. The property owner retains the right to make an additional charge for damage and breakages although it should be noted that minor breakages and reasonable wear and tear (in the opinion of the property owner) will not be charged for.

Complaints

Every endeavour is made to ensure your stay with us is memorable for all the right reasons. However, we do recognise that from to time things do go wrong. In these circumstances, it is the responsibility of the holidaymaker to make any such problem known to the property owner (or their representative) immediately it becomes apparent, thereby giving the property owner the opportunity to correct the situation. Unless this procedure is followed, no subsequent claim will be entertained.

The property owner will make every endeavour to rectify any identified problems as soon as is reasonably possible.

Data protection

We will process the information you provide to us in accordance with the relevant data protection legislation. Your personal data may be transferred to Bookalet, our software provider. You consent to the transfer and processing of such information as described above.